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CANADA'S PREMIER RV EMERGENCY ROADSIDE SERVICE
Welcome to Canada’s premier RV Emergency Road Service programme! Designed to handle the “special” requirements and needs of RVers, this service provides the comfort of experienced and timely RV assistance throughout North America. Our customers think it’s the BEST and we’re proud to say we agree!
Your Explorer Emergency Road Service protects you wherever you may travel in Canada, the United States and Mexico when travelling in vehicles covered under this roadside assistance programme.
Your Emergency Road Service (ERS) coverage is in effect until 12:01 A.M. on the first day of the 12th consecutive month. Your ERS benefits cover the primary member, an associate member (a spouse residing in the primary member’s household, or in the absence of a spouse, the primary member may designate an adult household resident as the associate member) and the primary member’s dependent children (under the age of 21 and living in the same household) while driving, riding or travelling in the vehicles covered and registered under the membership. No benefits are provided in connection with driving or riding in any other vehicle. Your programme includes coverage for any two non-commercial passenger vehicles (including motorhomes, cars, pickup trucks, vans and motorcycles) plus a trailer. Coverage is available for additional member-owned vehicles for a nominal fee.
Benefits do not apply for commercial or emergency vehicles. Note: There is a 72 hour waiting period prior to membership activation.
Your ERS coverage begins upon activation and remains in effect until the last day of the 12th consecutive month. Your coverage expiration date (month and year) appears on your ERS card. To ensure uninterrupted ERS coverage, a renewal notice will be sent prior to expiration.
ERS Identification Card
ERS members receive an ERS Coverage Benefit Guide and an Explorer ERS identification card(s). This should be kept in a safe place as it contains your User ID Number and the toll-free telephone number you must call for emergency roadside assistance.
Emergency Road Service
Your Explorer Emergency Road Service provides nationwide dispatching 24 hours a day, 365 days a year anywhere in Canada, the United States and Mexico. Unlimited calls in a year and unlimited tow mileage, towing to the nearest qualified service facility, mobile service where available, flat tire change, lock-out service, extrication (winching), jump start and vehicle fluid deliver. To obtain emergency roadside assistance, you must call the toll-free number on your ERS membership card. A pre-qualified road service professional will be promptly dispatched to your breakdown location to provide sign and drive towing to the nearest qualified service facility.
Trip Interruption Coverage - Not Covered in Mexico
If your vehicle is disabled due to a collision more than 160 kilometres from your home, reimbursement consideration is available for a total of $600 (with coverage beginning on the day of the collision and continuing for 3 consecutive days at $200/day) for automobile rental, food and lodging made necessary by the conditions of the collision.
Travel Concierge Service - Not Covered in Mexico
The Travel Concierge Service is designed to help with the inconveniences that may occur with an unexpected breakdown by assisting you with your personal needs while your covered vehicle is being serviced. If requested, emergency help and phone call support will be provided to arrange for hotel/rental car accommodation or rearrange travel plans. The location of the nearest ATM machine can be identified or you can ask to have family or friends contacted to advise them of your emergency situation. You are responsible for cost of services arranged (i.e. the cost of a hotel room o rental car etc.).
We are committed to providing you peace-of-mind coverage while on the road. Regardless of when or where you find yourself in Canada, the United States or Mexico, our RV network support is just a call away. We stand ready to assist you with timely and courteous professional help for your RV travel needs...trust us!
Call Membership Services for more details!
Apply for Emergency Road Service Today!
This is not an insurance contract. This is not a liability policy and does not comply with any financial responsibility law. This is not an automobile liability or physical damage insurance contract. Coverage entitles members to the services promised in this Benefit Guide. This Benefit Guide comprises the entire agreement with the member. No member may take any agreement not expressed herein.
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